Refund policy

Return Policy

Due to the perishable nature of our chocolate products, we generally do not accept returns.

Exceptions:

We understand that unforeseen circumstances can occur during shipping. Therefore, we will consider returns in the following limited cases:

• Product Damage: If your order arrives with physical damage to the packaging (e.g., crushed box) or if the chocolate has melted during transit, we may be able to offer a replacement or a refund.

To initiate a return:

1. Contact Us: Please contact us immediately upon receiving the damaged order via email at [Your Email Address].
2. Provide Photo Evidence: Please include clear photos of the damaged packaging and/or melted chocolate as evidence of the issue.
3. Replacement/Refund: We will review your claim and determine the appropriate course of action, which may include a replacement order or a refund.

Please Note:

• This return policy applies to orders shipped within Canada and the United States.
• We reserve the right to deny any return request that does not meet the above criteria.

We strive to ensure that all orders arrive in perfect condition. If you have any concerns about your order, please contact us promptly so we can assist you.

Disclaimer: This return policy may be subject to change without prior notice.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abbassomji9@gmail.com.