Shipping Policy
Shipping Policy
- Shipping Origin: All orders ship from Toronto, Canada.
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Ontario Shipping:
- Flat rate of $5 for orders under $100.
- Free shipping for orders within Ontario exceeding $100.
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Canada-Wide Shipping:
- Flat rate of $15 with a 2-3 business day delivery window.
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USA Shipping:
- Flat rate of $25.00 for express shipping (2-3 Business Days).
- Expected transit time is 2-3 business days.
- Customers are responsible for any applicable duties or tariffs.
- Flat rate of $25.00 for express shipping (2-3 Business Days).
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Order Processing & Shipping:
- Orders placed before 2:00 PM EST from Monday to Friday will typically be shipped the same day.
- Orders placed after 2:00 PM EST will be shipped on the next business day.
- A tracking number will be provided once your order has been shipped.
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Summer Shipping:
- During periods of high temperatures, orders will be packaged in insulated boxes and may include ice packs to ensure product quality.
- In cases of extreme heat, shipping may be temporarily suspended. Customers will be notified in advance, and shipping will resume once temperatures return to a safe level.
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Custom Order Shipping:
- An estimated shipping time will be provided via email after you place your custom order.
- Most custom orders ship within 7-10 business days, although this timeframe may vary during peak seasons.
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Returns:
- Due to the perishable nature of our products, returns are only accepted if the product arrives damaged due to shipping (e.g., box damage, melted chocolate).
- Shipping Concerns: If you have any concerns regarding shipping, please contact us before placing your order.